Delivery FAQs

Q. What are your delivery times?

A. Orders are processed and despatched the same day we receive your order providing it arrives with us prior to 13.00 hrs. Orders received after 13.00 hrs will be dispatched the next working day. Services used are Royal Mail 1st Class, Royal Mail 2nd Class, Royal Mail Recorded Delivery, Royal Mail Special Delivery, Parcelforce and Airmail.

Q. What if I need my order quickly?

A. We can arrange next day delivery for orders placed Monday - Friday using Royal Mail's Special Delivery service. This service costs £7.50, is guaranteed before 1 pm, parcels can be tracked and will require a signature on delivery. To arrange next day delivery, please select UK Next Day at the checkout or call us on +44 (0) 141 880 3040 and place your order over the phone.

Q. Do I have to sign for my delivery?

A. All orders with an order value of over £20 will require a signature on delivery as will orders being delivered to business and flat addresses. Generally, it is always best to provide a delivery address where the item can be signed for during the day.

Q. How do you ensure shipments will arrive intact?

A. All shipments are securely packaged in padded envelopes or in cardboard boxes with polystyrene filler to ensure safe delivery.

Q. What is the best way to contact you?

A. The best way to contact is by email on . We ALWAYS reply to emails within 24 hrs (Monday-Friday). For urgent enquiries you can call us on +44 (0) 141 880 3040.

Q. The item I want is out of stock?

A. When dealing with hard to source items, sometimes we will run out of stock. Please send us an email and we will do our best to give you an estimated delivery date.

Q. What if I want to return an item?

A. 100% SATISFACTION GUARANTEE. If for any reason, you are dissatisfied with any of your purchases, or have simply changed your mind, you may return them to us for a refund or replacement, unused and re-saleable within their original packaging - within 30 days of the despatch date.

Q. Where should I send my returns to?

A. Our returns address is:

Charles Nicholls
10-11 Museum Business Park
Woodhead Road
Glasgow
Scotland
G53 7NN

We must insist that items are correctly re-packaged and returned to us by a recognised, insured and signed for method in order to avoid loss of the item during return. We cannot refund a returned item that has not been received by us.

Q. How long will it take to refund my order?

A. Your refund will be issued by us on the day that we receive your returned item, provided it reaches us in a re-saleable condition.

Q. Do you refund postage costs for returns/exchanges?

A. Items will to be returned at the customer's expense, unless the item is faulty, in which case we will refund you in full or send a replacement at no extra cost.

If you have not found what you are looking for, you can also contact us using the form below: