What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfill your orders and to notify you of the status of your order. All credit or debit card transactions are processed through Cardnet and PROTX, who between them ensure that all transactions are fully secure by hosting the payment system on their servers not on Charles Nicholls and that all communications are protected by a host of innovative and established encryption techniques, all of which are continually updated. Cardnet and PROTX are regulary audited by the banking authorities to ensure complete security.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.
We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
Will Charles Nicholls disclose the information it collects to outside parties?
Charles Nicholls does not sell, trade or rent your personal information to others.
For overseas deliveries, we may provide certain order, delivery and product information, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Charles Nicholls possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
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